CallStreamz Customer Contact Call Center
CallStreamz a customer contact company is opening a call center in one of Arizona’s newest community San Tan Valley.
We will launch this center with a partnered client in the wireless device industry we have plans of bringing other clients to this center and adding more than 50 positions to the local job market. We will be hiring a small focus team in the near future, anyone looking for companies with unlimited growth potential please send us your resume….
The San Tan Valley center will be located at the Bella Vista Village Center will be one of five that will be established in a short time. CallStreamz plans include more 60 plus centers located in the USA, and will be adding 15,000 jobs to communities across America.
CallStreamz has a focus on employees beginning with its self-created “Benecentives” program, where employees can choose benefits and incentives based on their own life.
Currently over 5 million people work in call centers in the USA, they drive a good distance to work in a large centers generally in the city, CallStreamz will be located in business centers and retail strip malls close to the homes of our employees. In 5 years you will find CallStreamz in small towns, and the suburbs where jobs are needed with the rising transportation costs the average one-hour drive to work is less economical. CallStreamz “Benecentives” program will allow employees to work when the can (want to) it will be the prefect part time job or to add that 2nd income.
The San Tan Valley center will become important to the local community with our “Calling for Education” program, and “Communication Streamz” a monthly publication by CallStreamz that ties our employees to the Businesses and Community we call home.
The call center industry has been growing a fast pace in the last few years and will continue, as the demand for customer contact continues.
We will be taking applications soon and if you’re a company in need of customer contact services we will develop a project for you.
For more info see www.callstreamz.com
Kevin Hulen
CallStreamz, President of Operations
480.639.5943
kevin@callstreamz.com
www.callstreamz.com
Keywords: CallStreamz, Call Center, Telemarketing,Arizona,Phoenix,Queen Creek,Jobs,San,Tan,Valley,Jobs,Work,Call,Center,sales
Interview Q&A
How long have you been in business?
Created in 2005,July of 2009, The Queen Creek Call Center will be the company's first Call Center. One of five that will be built in the next four years, CallStreamz plan includes 60 plus Centers Located in the USA, and will be adding 15,000 jobs to Communities across America.
What is your primary product or service?
CallStreamz provides Call Center and Customer Contact solutions.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Kevin Hulen, and the Customer Contact Industry
I started as a TSR with APAC Teleservices over 15 years ago; I offered credit cards via out-bound calls. Then as Insurance agent and finished transferred calls binding them to insurance contracts.
After APAC Teleservices I filled position with ITI (which later merged with APAC) where I had the opportunity to work with many clients from Credit cards, phone services, political calling, magazines subscriptions and a large number of other projects.
Then I worked verity of different Call-Center positions with Telemarketing Companies just to gain as much experience as I could this brought me to CAI Teleservices becoming a Results Net-work center gave me opportunity to experience rapid growth working with many large clients developing projects to name a few (CPP) Chase Payment Protector Plan with Chase Manhattan Bank, Nextel Out-Bound sales partnered with major airlines, I also developed projects for Dish Network, FUSA, NBNA and other clients.
While working with CAI Teleservices got the unique experience of Organizing a team that moved us from a small Manual Dial Center to a Major Automated Center with multiple locations. The experience I learned from helped me establish procedures and process.
After CAI Teleservices I took random Jobs with Phone Rooms and Call-Centers offering Products and Services, Fundraising, Timeshares, and other offers most important again I was gaining the much-needed Knowledge.
I then worked at a Nextel Vender Center called Discovertel as Center Manger this was a great opportunity to take a successful company with minimal structure, and input everything I have created to improve Quality, and Performance.
After Discovertel I worked with Synergy Solutions on a very high profile project for the Wall Street Journal. This was a great opportunity to learn more about call flow and the importance of a script and how it’s the foundation of a call.
To gain more industry knowledge I took a position at DialAmerica as a Trainer / Supervisor, while employed with them I helped develop projects for Bank of America and US Bank worked with a Corporate Express account.
This is only a summery of my experience in the Customer Contact industry, I have had the opportunity to work many clients on a vast verity of projects in-bound and out-bound. I have filled and been extremely successful in most all positions available in the customer contact industry.
Most important I know what it takes to accomplish goals on the phones, and I am completely familiar with the operations of the Call-Center how to maintain budgets, meet growth goals, maintain retention, develop projects and administer operations.
With all the experience and the knowledge I have gained I am ready to reach for my dream of creating a network of Call-Centers that will provide great part time jobs that will improve the living in the communities CallStreamz will call home.
Kevin Hulen
How do you differentiate yourself from other businesses in your category and area?
What makes us Different?
Goals… Rewards… Satisfaction
Goals
· Every Position and Process will be benchmarked with goals that are both influenced and focused on Growth, Production, and Quality.
Rewards
· Rewards for All Goals obtained and Beginning the first day of employment Starting with the Interview.
Satisfaction
· If you establish goals and you reward people for meeting them then every on involved will receive Satisfaction the Customer, Employee, Company, Client.
How many locations do you have and do you have plans to expand?
When fully operational, the Call Center will employ 200 people; The Queen Creek Call Center will be the company's first Call Center. One of five that will be built in the next four years, CallStreamz plan includes 60 plus Centers Located in the USA, and will be adding 15,000 jobs to Communities across America.
Provide detailed directions to your location
Hunt Hwy to Johnson Ranch
What type of payments do you accept?
All
Which areas do you service?
· Financial Services
o Credit Cards
o Lines of Credit
o Home
o Auto
o Insurance
o Account Services
o Collections
· Entertainment
o Ticket Sales
o Promotions
o Management
o Sales
o Books
o Magazine
· Communications
o T.V. / Cable / Satellite
o Wired Services
o Wireless Service
o News Papers
o Publications
· Services
o Payroll / Time Keeping
o Political
o Fund Raising
o Surveys
o Tech Support
o On-Line Chat
o Marketing
Who owns your company or runs daily operations?
Kevin Hulen
What are your hours of operation?
Any
Contact CallStreamz Call Center:
